More Art than Science: Documenting CRM requirements
publication date: Sep 27, 2011
When you are creating requirements documentation for CRM and related software, you must talk to and involve the end users and understand their requirements. It’s necessary and both common sense and basic courtesy to do so. It’s surprising how often this isn’t done.
It’s important for user acceptance; to get a system that does what users need it to do; and to make people aware that the way they work is going to change so they start to prepare themselves.
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